FAQ – Frequently Asked Questions

Where do you deliver, and what does it cost?

We deliver within South Africa. Standard nationwide shipping is R130. Orders over R2 000 qualify for free shipping.

How long does delivery take?

After dispatch, delivery usually takes 2–3 business days to major cities and urban areas, or 3–5 business days to outlying and rural areas. Orders placed before 12 PM are processed and shipped the same business day; later orders are processed the next business day. Orders are not processed on weekends or public holidays. Unexpected delays may occur.

How do I track my order?

Once your order is dispatched, you’ll receive a tracking number by email or SMS. If your parcel is delayed beyond the estimated delivery time, contact us for assistance.

How can I pay?

The payment options available for your order are shown at checkout. If you need help completing payment, please contact us before placing your order.

Can I return an item?

You have 7 days after receiving your item to request a return. Eligible items must be in the same condition as received and in their original packaging, with a receipt or proof of purchase. Contact us before sending anything back. Returns on sale items and certain disposables are excluded; please check the full refund policy for details.

What if my order arrives damaged or incorrect?

Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect, so we can assess the issue and help resolve it.

How do I choose and use lash adhesive?

Check the individual product’s stated humidity range and use instructions before purchasing. If you’re unsure which adhesive suits your working conditions, contact us with your room’s humidity and the product you’re considering. Follow the supplier’s label instructions and safety warnings for use and storage.

How can I contact you?

Email info@roselashcollection.co.za or WhatsApp 0786319751 for product advice, delivery questions or order support.